new relationship channels
Voice control user interface revolution
Voice-based AI as the heart of the customer relationship: voice eCommerce, voice Payments, voice Banking
VR & XR
New customer relationship models have been conceived to improve the relationship between financial institutions and their clients. These have been shaped through diverse and interactive digital services that offer customized experiences.
The digitalization process must take into account both an improved experience to digital natives and a voice-based strategy. This process is driven by artificial intelligence adapted to new trends such as smart speakers, personalized video content or connected e-cars.
The rise of the conversational era
Financial organizations know their customers and their needs. This together with an efficient management positions banks as the leaders of this transformation. The challenge lies in designing the appropiate strategy to drive the change.
We help you to integrate the conversational factor into every stage of customer relationships with the aim of:
Improving user experience by allowing an agile and simple management of finances for both users and sales agents
Leading the transformation in this channel through an strategy based on virtual assistants with personality
- Inmersive meeting experiences
- Enhanced data display
- New user experience
- Natural language processing (NLP)
- Fraud detection systems
- Behavior analysis
- Propensity models
- Personalized assistants
- Emotion-aware automation systems